Tools and FAQ

YES – we have created a unique PowerPoint webcasting platform that enables you to upload your PowerPoint files and have them viewed right alongside the video.  Please note that we request access to the presentation documents in advance of the live event.

Absolutely – just let us know in advance so we can test the connections to ensure the best possible quality when we are ready to go live.

There are a number of options available.  the most common is an email submission box right on the webcast landing page which gives the viewer an opportunity to submit a question without being directed to another page or email client.  that question is sent to an email address, generally managed by the client who can respond via email or even have the presenters answer in real time.  Other options include live blogging, video or teleconference and more.  Let us know the level of interactivity you wish to have with the viewers and we can help provide to tools to accomodate.

Natively our webcasts do not require any authentication or any special programs -all you need is a computer and internet connection.  Should you wish some form of authentication, we have a number of customized options available.  The simplest would be something as simple as a non-public url and as robust as a multi-tiered authentication with passwords, usernames and security questions.  We are happy to work with you to create a webcast as open or as secure as you like.

We have successfully delivered webcasts with a little more than a few hours notice but ideally, we like to plan for a couple of weeks at least.  A lot goes into our webcasts – site visits, internet testing and organizing, creating custom webcast pages, creating the viewer experience, etc.  The more time we have, the closer we can work with you to create something special for your viewers.  it also give us more opportunity to organize and also build in contingency plans as we pride ourselves on being able to overcome any technical hurdles that may arise as they often do in the world of live events.  A common anecdote we use in our office is – “the clients don’t pay us for when everything goes right – they pay us for how we are able to react when things go wrong”.

Our standard webcasts support multi-bitrate streaming which means we do a high, medium and low version so people with different internet access, can choose the quality that best suits their connectivity.  These high, medium and low versions can be customized to best suit your needs.  if you’re worried about viewer connectivity in more rural areas we can scale it down and we can bump it up if your viewers will want a high resolution feed.  Generally, the low stream is set around 150 Kbps, the medium is 500Kbps, and 1Meg for the high.  Upon request, we can also provide an very low bandwidth , audio only version.

Webcasting costs can vary a great deal depending on the level of complexity, amount of production support required, number of languages being supported, etc. We treat each event as something special rather than an off the shelf solution. Give us a call and we’ll help you customize a unique webcast experience that you’ll be proud of.

We are arguably to the most experienced group of live webcasters in the world. We set standards rather than meet them and have unparalleled customer support. Choose iSi if you NEED your event to be a success.

ISI has normal business hours of 9:00 a.m. to 5:30 p.m. Mon – Fri excepting holidays. In all circumstances we have 24 hour support by calling our toll free number (888.683.5727) and using option #4 which reaches the on-duty technical support resources. Alternatively, please feel free to email us at info@isilive.ca